Timing

We aim to ship you order within 2 days. It's usually quite quick but during sale times and other busy periods deliveries might take longer.

Method

We use Royal Mail to deliver your orders. We are currently unable to deliver to P.O. Boxes  & BFPO addresses.

Cost

Orders above £50 come with free shipping. If your order is below £50, we charge a flat shipping fee of £1.89

Flat fee of £12 for shipping to the US. We ship via Royal Mail.

We use Royal Mail for any deliveries to Europe. Shipping charge for this is a flat fee of £9 + Duties to be paid by the customer (usually around £18). It's inconvenient and expensive, we know. We shed tears over Brexit if that helps...

In the unfortunate case that your products arrived at your doorstep damaged, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Refunds can only be issued if:

• The products are damaged or defective
• The products are in the same condition that you received them
• The products are unopened
• The products were purchased directly through plantstotherescue.co (not our retail partners)
• The products are returned within a 14 day period from receipt

Customers are required to pay associated shipping fees when returning an order, and are responsible for ensuring the goods arrive safely. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance.

If your circumstances align with our Returns Policy, please email info@plantstotherescue.co to co-ordinate with our team, using the subject line RETURNS.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your refund has been approved.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 working days.

We don't offer exchanges, yet. Sorry! We're a small business and we promise to make exchanges available as soon as we can.

For anything else, drop us a line at info@plantstotherescue.co